All Carter releases include a one-year limited warranty from all manufacturer defects. All returns must be shipped freight paid and all warranties are void if the release has been opened, modified, or subjected to abnormal conditions as determined by our repair technicians.

Repair Information

All Carter release aid repairs should be sent to the following address:

Physical Address if sent by courier:

Carter Enterprises
Attn: Repair Department
487 North 2290 East
St. Anthony, ID 83445

Mailing address:

Carter Enterprises
Attn: Repair Department
PO Box 19
St. Anthony, ID 83445

No R.A. number is required.

When you return your release for repair, please remember to include the following information:

  • Your name
  • Your STREET address
  • Daytime phone number/e-mail address
  • A description of the problem or requested work to be done
  • Method of payment if the product is no longer covered under warranty

We accept Visa or MasterCard (we need the card number, expiration date & CCV code), check or money order.

Repair fees may vary, depending on the condition of/problem with the release. A general breakdown of charges if no longer covered under warranty is as follows:

  • Bench fee: $50.00 (standard charge for each release, including return shipping) ($15.00 for each additional release)

Individual parts if you are repairing a release on your own. (Plus mailing)

  • Internal pieces: $15.00 (per piece)
  • Springs: $3.00 each
  • Hinge assembly: $30.00 each

All repairs returned to addresses within the continental United States are generally shipped UPS Ground, although 3 Day Select, 2nd Day, or Next Day Air service is available for an additional cost. COD is additional.

Any questions regarding repair submission or status may be sent via email to contact@carterenterprises.com, or you may contact us by phone at (208) 624-3467.